> Small and Medium Business

Collaboration without problems for the SME market, mobility in video and voice, using any device.

AVAYA IP Office is a modern Unified Communications platform that offers you from basic telephony functionalities, to advanced Mobility, Video Conference, Call Center and Recording functionalities.

This platform has the versatility to adapt to SME companies, up to large organizations with growth capacity of up to 2000 users, and interconnection of remote offices or offices.

AVAYA IP OFFICE gives you the functionalities that your company needs, at the time you need them:

• Basic Edition - Provides Telephony and Messaging
• Essential Edition - Provides additional IP Telephony and Mobility
• Preferred Edition - Allows Unified Communications and Collaboration
• Advanced Edition - Adds analysis tools call center

Change the way your mobile and distributed workforce collaborates. Provide an attractive experience for voice, video and mobility on virtually any device simple enough to work on any device and powerful enough to support 2000 users with virtualized software. Easy to use. Easy to manage Exceptional value.

> Big Enterprises

The core of your unified communications and collaboration solution

AVAYA AURA COMMUNICATION MANAGER is the world's leading platform in unified communications and collaboration. It provides voice, video, messaging and customer contact applications that converge on a single network that extends intelligent and flexible communications throughout your organization.

All people in the central offices, remote branches and on the move will have the same improved communication capabilities, so that they can quickly and easily stay connected and in contact with the company.

Provide advanced unified communications and contact center solutions throughout your company. Now you can integrate and deliver voice, video, data, web and service communications applications to your team anywhere, whether they are in the office or on the move.

With Avaya Aura® Communication Manager, you can easily adapt your data network to manage SIP, H.323, digital and analog communications. You can extend the conference, mobility, video and collaboration applications to all members of your organization.

Avaya Aura Communication Manager offers high robustness of your company's unified communications and provides high availability (HA) architectures with on-site redundancy and geographic redundancy that guarantee business continuity and minimal impact on the operation.

Communication Manager allows you to manage communications of up to 36,000 users.

> Multichannel Contact Center

Go beyond phone calls, allow your customers to contact you through texts, IM, mail or chat.

With the AVAYA AURA CONTACT CENTER and AVAYA AURA CALL CENTER ELITE platforms, connect with your customers in the terms they want. Manage all your contacts through email, SMS chat, IM and social networks, in the same way you manage your voice input and output interactions.

Take advantage of this complete solution for multichannel contact center, placing callers with the most appropriate resource each time they contact you. Give your agents the context, both in real time and historical, in order to deliver a differentiated customer experience. Reduce your expenses by using low-cost channels and consistently deliver a unified, efficient and highly personalized experience that builds your face and customer loyalty.

>Social Network Monitoring

Evolve your Contact Center

Social networks are increasingly a priority for companies because of the ability to communicate with society virally and in real time.

Avaya Social Media Manager is a solution that allows you to listen to different services on social networks such as Twitter and Facebook, and transfer to the contact center representatives in a classified and intelligent way, those conversations of interest to the company (sales, technical support, customer service client, recruitment, complaints, etc.).

>Voice Portals

Give your customers an experience that no one else can provide

Create highly interactive services and applications that your customers appreciate. Avaya Aura® Experience Portal, a unique software, is a standards-based system that allows organizations to offer profitable multichannel voice and self-service.

Beyond the traditional tone dialing systems, Avaya Aura Experience Portal takes advantage of the latest standards of voice, web and telephony analysis to make it easier and more cost-effective to create custom mobile, web and voice self-service applications that help improve Customer loyalty, boost sales and reduce costs. This contact center software can be used independently or integrated with Avaya Aura® Platform or other open web-based standards and contact center solutions.

> Call Recording

Transform your customer's experience

Avaya Aura® Workforce Optimization software provides a clear view of customer experience and smart insights that can help you operate more efficiently. This solution unifies Contact Recording, Quality Monitoring, eLearning, Workforce Management, Analytics and Customer Feedback on a single platform with centralized management and reporting.

With Avaya, your contact center and backup operations can capture, share and act based on the information collected throughout the company, allowing you to make informed decisions faster.

Contact Recording offers a software-based recording solution to capture customer interactions, including voice and data in SIP, IP, TDM and mixed telephony environments.

> Progressive and Predictive Markers

Reduce incoming call traffic with proactive outbound call campaigns

Design and manage telephone, email and outbound text campaigns and customer service strategies. These campaigns can inform customers about collections or billing reminders, fraud alerts, account and order status, sales promotions, product announcements and more.

Proactive Outreach Manager runs on Avaya Aura® Experience Portal, the leading multichannel self-service and addressing platform that integrates with your existing web and contact centers, to deliver faster and more responsive services to your customers.

Establish the foundation for a powerful, scalable and interoperable multi-participant video collaboration

Avaya Scopia® Video Infrastructure provides flexibility and cost effectiveness as companies implement HD video communications and unified communications. We provide the business scalability and interoperability you need to leverage and protect current investments based on conference standards.

Avaya combines hardware and software to support multipoint communications connectivity for advanced room system devices and provide high scalability and distributed processing for desktop and mobile implementations.

Scopia users can invite whoever they want, anywhere or network to participate in a video call. Customizable and always available virtual conference rooms that support ad-hoc schedules and conferences from video conference room systems, desks and mobile applications.

Video Conference anywhere: take the meeting with you

You know that the video conference allows you to meet with colleagues, partners and customers regardless of location. But now you can join any meeting from your computer or mobile device easily. Now you always have the option of having face-to-face meetings.

Allow anyone, inside or outside your organization, to join your virtual meeting room with the free Scopia® Desktop and Mobile distribution applications. Using any device, from any location, moderate or participate in a meeting, share content, chat and make decisions.

Support the “bring your own device” movement, according to the latest standards in enterprise mobility with HD video conferencing applications.

The new requirements in the field of information technologies in terms of multimedia content, cloud and server consolidation, generate in companies the growing need to have a secure, reliable and high capacity data network.

NETCOM is a company specialized in connectivity solutions, which understands the challenge of today's companies and specializes in the supply, installation and maintenance of all types of network solutions: wired, fiber optic or wireless, which allow the creation of stable and secure communication infrastructures, which allow the transport of voice, data and video.

We integrate the best solutions from the market of the manufacturers CISCO and AVAYA, to create highly reliable and secure networks, which enable the growth of your organization and your communications.

Consult with one of our commercial advisors, we have solutions that fit the size of your company and the amount of your budget, also check for leasing options and managed services.